You’ll find many answers to your Vantage Credit Union-related questions in this section. Simply click on the topic you have a question about and you’ll likely find the answer you need. If not, give us a call at 314.298.0055 or 800.522.6009. Or, send us an e-mail.
ACH/Payroll Deduction/Direct Deposit Q&A
ATM Q&A
AutoPay Q&A
Branch Locations Q&A
Business Account Q&A
Certificates of Deposit Q&A
Checking Account Q&A
Closed-End Second Mortgage Q&A
Deferred Compensation Q&A
Express Transfer Q&A
EZ Pay Bill Payer Q&A
General Share Q&A
Home Equity Line-of-Credit Q&A
Hours of Operation Q&A
How to Join Vantage Credit Union Q&A
Individual Retirement Account Q&A
Managing Debt Q&A
Membership Q&A
Organizational Account Q&A
Overdraft Protection Q&A
Premier Money Market Account Q&A
Regulation D Q&A
Scholarship Q&A
Secret Savers Club Q&A
Student Loan Q&A
Vantage Direct Q&A
Vantage Online Q&A
VISA Check Card Q&A
VISA Credit Card Q&A
Q: What is ACH/Direct Deposit?
A: ACH (Automated Clearing House) is a method of processing a direct deposit of a person’s payroll. Related to the credit union, ACH is an electronic payments network that school districts and businesses utilize to process their employees’ payroll deposits. This network allows funds to be automatically credited to a member’s checking or savings account, based on information provided by a member’s employer. The ACH/Direct Deposit method is very convenient because it saves you the time and hassle of making a “mad dash” to the credit union to make payroll deposits before the credit union closes. Your funds are available in your account on payday. And, the best part is, this service is free!
Q: What is Payroll Deduction?
A: This is a method of deposit where a company or school district sends the member’s full (net) dollar amount, or any portion of the net pay, to the credit union. Vantage Credit Union works with your employer to initiate your payroll deposit to arrive at the credit union in a timely manner. This service allows you to deposit various dollar amounts of your payroll into different account types (portion to savings, checking, loans, etc.). This service is also very convenient because it eliminates the need to run to a credit union branch to make payroll deposits. In addition, like ACH/Direct Deposit, our Payroll Deduction service is free!
Q: How do I sign up for Payroll Deduction or ACH/Direct Deposit?
A: Ask your employer if they offer this service to employees. Then, find out which option they offer. To sign up with Vantage Credit Union, all you need to do is complete the appropriate payroll form. To obtain a form, simply call us at 314.298.0055 or 800.522.6009. Or, visit any Vantage Credit Union Branch.
Q: How much does it cost to use Vantage Credit Union’s ATMs?
A: Credit union members can use any of our ATMs for free!
Q: Where are Vantage Credit Union ATMs located?
A: Vantage Credit Union currently owns more than 30 ATMs. Click here to view all a list of all our ATM locations. Just click on an ATM link you want to visit and an overview map will appear for that location. Need driving directions? You can also get point-to-point directions to each ATM location by clicking the “directions” button directly below the overview map for the location you select.
Q: Can I use ATMs owned by banks or other credit unions?
A: Yes. You can use thousands of ATMs worldwide.
Q: Does it cost me anything to use a bank or other credit union ATM?
A: Vantage Credit Union passes along a nominal processing fee ($1.00 per transaction) that other ATM owners charge the credit union, for allowing our members to use foreign ATMs. However, foreign ATM owners may also charge a surcharge fee that could range anywhere from $1.50 to $10.00 or more (depending on the ATM owner). The surcharge is NOT charged by us, but by the foreign ATM owner. You can avoid paying surcharges for foreign ATMs by using an ATM with the CO-OP Network logo. Click here to find a CO-OP Network ATM.
Q: What exactly is a surcharge?
A: A surcharge is nothing more than a fee that a foreign ATM owner (a non-Vantage Credit Union ATM) charges people for the privilege of using their ATM. The state of Missouri does not regulate ATM surcharges, so the surcharge fee can be whatever the ATM owner wants to charge. Of course, you don’t have to pay the surcharge because ATM owners who do surcharge are required to disclose their surcharge fees before you complete the ATM transaction. If you don’t want to pay the surcharge, simply cancel the transaction.
Q: Where are the most common surcharge ATMs located?
A: Usually, these ATMs are found at: banks, tourist districts, convenience stores, gas stations and foreign countries.
Q: Can I use my Vantage Credit Union ATM Card or VISA Check Card in a foreign country?
A: Yes. You can use either card at ATMs worldwide bearing the CO-OP Network, American Express*, STAR*, PLUS*, CIRRUS*, VISA*, Maestro*, Pulse*, Discover* or MasterCard* logo (* indicates that a nominal withdrawal fee is charged for each transaction made at ATMs in these networks). And, it’s less expensive to use an ATM in a foreign country to obtain cash than exchange cash for foreign currency at a foreign bank (due to exchange rates). One note: We have heard about instances when members experienced some difficulties using their Money Machine ATM Card in certain foreign countries to access funds in their Vantage Credit Union Regular Savings Account. This is because some countries’ ATM networks only allow people to withdraw money from their checking accounts.
Q: Is it safe to make a deposit at an ATM?
A: Yes. Actually, it’s safer to use an ATM than a night depository (drop box). Plus, when you make a deposit via ATM, you receive a receipt detailing the transaction (where a night depository does not). We do not recommend making deposits in ATMs located in foreign countries.
Q: When will my ATM deposit be credited to my account?
A: Deposits are processed each business day. If you make a deposit at an ATM before 5:00 p.m. on a business day we're open, we'll consider that the day of your deposit. Funds from your ATM deposit are then available on the second business day after the day of deposit. Business days are Monday through Friday.
Q: Can I make a deposit in an ATM not owned by Vantage Credit Union?
A: Yes, if the ATM is in the CO-OP Network. However, we cannot guarantee how long it will take another financial institution to send your deposit to us for processing. If you enjoy the convenience of making ATM deposits, but need the deposit to post in a timely manner, make deposits at our ATMs only.
Q: What do I do if I lose my ATM Card?
A: During business hours, call us at 314.298.0055 or 800.522.6009. After business hours, call 314.291.9899 or 800.382.0578.
Q: Is there a fee to replace a lost or stolen Vantage Credit Union ATM Card?
A: Yes, a small fee applies.
Q: How long does it take to receive a new Vantage Credit Union ATM Card?
A: Typically, you’ll receive the new card in 7-10 business days.
Q: What do I do if I lose my Vantage Credit Union VISA Check Card?
A: Call 800.449.7728 first. Then call us at 314.298.0055 or 800.522.6009.
Q: How much money can I withdraw from an ATM?
A: You can withdraw up to $300 per calendar day.
Q: What is AutoPay?
A: AutoPay is a convenient way of making your monthly loan payments. With AutoPay, your loan payment is automatically deducted from your Vantage Credit Union checking or Regular Savings Account, or from another financial institution’s checking account. You have the choice of setting the payment up for the minimum monthly payment, a fixed dollar amount, or the balance in full. This convenient feature is available for all our loans. Plus, when you use AutoPay for a Vantage Credit Union vehicle loan or VISA or MasterCard Credit Card , you receive a loan rate discount. Receive a ¼% loan rate discount for vehicle loans and a 2% discount for VISA.
Q: Where are Vantage Credit Union Branch offices located?
A: Click here to view all a list of all our branch locations. Just click on a branch link you want to visit and an overview map will appear for that location. Need driving directions? You can also get point-to-point directions to each branch location by clicking the “directions” button directly below the overview map for the location you select.
Q: Which Vantage Credit Union Branches have drive-through lanes?
A: Cave Springs, East St. Louis, West Florissant, Greenway Chase, Olivette, South County, Sunset Hills, West County and Wentzville.
Q: Which Vantage Credit Union Branches have Saturday hours?
A: All Vantage Credit Union Branches are open on Saturday from 9 a.m. to Noon.
Q: What are the phone numbers for the branches?
A: Dial 314.298.0055 or 800.522.6009 for any Vantage Credit Union Branch. All incoming calls are received by an employee in our centralized Phone Center. If you need to speak with a specific employee at one of our branch locations, a Phone Center employee will be happy to transfer your call.
Q: What are the hours for the branches?
A: Our lobby and drive-up hours are: Monday, Tuesday & Thursday 9 a.m. to 5 p.m.; Wednesday 10 a.m. to 5 p.m.; Friday 9 a.m. to 5:30 p.m.; Saturday 9 a.m. to Noon.
Q: Does Vantage Credit Union offer business accounts?
A: While we do not offer business accounts at this time, we do offer business loans. Call 314.298.0055 or 800.522.6009 for more information.
Q: Does Vantage Credit Union offer certificates of deposit?
A: Yes! Click here to view all our current certificate terms and rates.
Q: What is the minimum deposit amount required to open a CD?
A: Minimum deposit amounts on Vantage CDs range from $250 to $50,000, depending on the type of CD. Our SmartSaver CD requires just a $250 minimum deposit; Starter CDs, $500; Regular CDs $2,000; and our Jumbo CDs, a $50,000 minimum deposit. Click here to view all our current certificate terms and rates.
Q: What types of checking accounts does Vantage Credit Union offer?
A: We offer Basic Checking. This is a non-interest bearing account that offers unlimited check writing with no minimum balance and no per-check fees. We also offer Alumni Club Checking for members age 50 + who are members of our Alumni Club and maintain an aggregate Vantage Credit Union deposit balance of $5,000 or more. Alumni Checking provides the same benefits as our Basic Checking account plus free checks that are the Custom check style.
Q: How do I sign up for a Vantage Credit Union checking account?
A: You can sign up for a Vantage Credit Union checking account a number of ways. Simply complete the Account Card online or at any Vantage Credit Union branch location. Or you can call 314.298.0055 or 800.522.6009 and have the Account Card mailed to you.
Q: How do I order Vantage Credit Union checks?
A: You can order checks a number of ways. Simply print out the online Check Order Form, complete it, and then return to us. Or, you can complete the form at any Vantage Credit Union branch location. Or you can call 314.298.0055 or 800.522.6009 and have the Check Order form mailed to you.
Q: How do I reorder Vantage Credit Union checks?
A: You can reorder your checks a number of ways. The easiest way is to reorder them online (link to Liberty check reorder link). Or, you can print out the online Check Order Form, complete it, and then return to us. Or, you can complete the form at any Vantage Credit Union branch location. Or you can call 314.298.0055 or 800.522.6009 and have the Check Order form mailed to you.
Q: How much do Vantage Credit Union checks cost?
A: Our most popular check style, the Custom style that shows the St. Louis downtown skyline, costs just over $12 per box of 150 checks. More elaborate check styles are available and prices depend on the check style.
Q: What do I do if my checks are lost or stolen?
A: Call Vantage Credit Union immediately at 314.298.0055 or 800.522.6009.
Q: Does Vantage Credit Union return checks to me in my monthly statement?
A: We do not return checks to members simply because of the high cost involved. However, you can view images of your cleared checks by using our free online banking service. Also, since our check styles use carbonless check copies, you have a copy of each check you write. Plus, each check you write is detailed on your monthly statement.
Q: What is a closed-end second mortgage?
A: A closed-end second mortgage is a home equity loan. This type of loan allows homeowners with established home equity to borrow money against their established equity. The loan is for a specific purpose and for a fixed term. A closed-end second mortgage is different than a home equity line-of-credit because a home equity line-of-credit is a revolving credit line that can be used periodically for multiple purchases, over a longer term.
Q: What do I need to do to apply for a closed-end second mortgage?
A: Before you apply for a closed-end second mortgage loan, you should have the following items: a Vantage Credit Union Closed-End Second Mortgage Loan Application; a copy of your First Deed of Trust; verification of your first mortgage balance (recent statement); a copy of your title insurance; a copy of your current homeowners insurance policy (including mandatory flood coverage, if necessary); a copy of your current property tax assessment; your most recent paycheck stub if not on Direct Deposit/net pay with us; and a copy of a home appraisal by a Vantage-certified appraiser (must be 12 months old or newer).
Q: What type of closed-end second mortgage loans does Vantage Credit Union offer?
A: We offer a 10-year, 80% loan-to-value loan. View our current rates.
Q: What is Vantage Credit Union’s Deferred Compensation Plan?
A: Our Deferred Compensation Plan (DCP) is a pre-tax payroll deduction plan designed to help school district employees save for retirement. Our plan works in your favor because it helps you build cash for retirement, while reducing your taxable income. And, our 457 tax-deferred DCP is federally insured up to $100,000 per account.
Q: Isn’t a 457 the same as an annuity?
A: No. Although our plan has similar characteristics of an annuity, it is quite different than an annuity. Annuities are not insured and are sold by brokers and insurance agents. Vantage Credit Union’s 457 DCP is federally insured up to $100,000 per account with someone you can trust—your credit union. Annuities often have surrender or management fees associated with them. Our 457 DCP has no surrender or management fees. Annuities often have either (or both) front- or back-loading fees. Our 457 DCP has neither front- or back-loading fees.
Q: Do I have investment choices for my 457 DCP?
A: You can choose between two Vantage Credit Union 457 DCP options. Plan I has an annual fixed rate that is locked in from January 1 to December 31. The rate can change annually. Plan II pays a rate that can change monthly. View current DCP rates.
Q: How much money can I save each year?
A: Contribution limits are changing annually as IRS rules are changed. Call us to verify the contribution limit. All contributions are automatically deducted from your pay and deposited to your DCP account before taxes.
Q: Does Vantage Credit Union’s 457 DCP offer a catch up provision?
A: Yes! Our plan offers two catch up provisions. First, if you’re age 50 or older, you can add an additional $5,000 to your regular annual contribution limit. Second, if you’re in the last three years prior to your normal retirement, you can double the annual contribution limit. Please call us for more details.
Q: How are 457 funds paid out?
A: Distributions are available upon severance from service. You can also elect to defer payout until you reach age 70 1/2. You may receive a full or lump-sum payment or annual payments, as long as the payments don't exceed your life expectancy.
Q: How do I sign up for Vantage Credit Union’s 457 DCP?
A: If you’re employed by one of the participating school districts, you can sign up for the plan today! Just ask your employer whether they participate. They should have the necessary paperwork available to enroll in our 457 DCP. Or, you can call us at 314.298.0055 or 800.522.6009 to request the enrollment form, or visit any of our branch locations.
Q: What is Express Transfer?
A: Express Transfer is a free service that enables you to make loan payments and deposits to your Vantage Credit Union account electronically, by accessing your checking account at another financial institution.
Q: How do I know if the Express Transfer service is right for me?
A: Express Transfer is designed for members who want the convenience of Payroll Deduction/Direct Deposit, but don’t have it because their employer does not offer the Payroll Deduction/Direct Deposit service with Vantage Credit Union. To meet these members’ needs, we created the Express Transfer service.
Q: Can I make loan payments with Express Transfer?
A: Yes. You can pay your Vantage Credit Union loan electronically by choosing the payment amount to transfer to your Vantage Credit Union loan. Once per month, the same dollar amount automatically transfers and credits your loan balance.
Q: Can I make deposits with Express Transfer?
A: Yes. You can deposit money into your Vantage Credit Union account once each month. The same dollar amount automatically transfers and debits your other financial institution’s checking account, and goes into your Vantage Credit Union Savings account option.
Q: How do I sign up for the Express Transfer service?
A: You can sign up online. You need Adobe Acrobat Reader to view the form. Simply print the form and complete it, then return the form to: Vantage Credit Union, P.O. Box 4433, Bridgeton, MO 63044. Or, call us at 314.298.0055 or 800.522.6009 to request a form be mailed to you. Or, you can visit any of our branch locations.
Q: What is EZ Pay?
A: EZ Pay is a bill payer service that allows you to pay just about any bill using your computer. Our EZ Pay bill payer service works in conjunction with the Vantage Credit Union Online Internet Banking service. This way, you can view your Vantage Credit Union accounts and pay bills at one convenient location.
Q: How does EZ Pay work?
A: When you pay your bills with EZ Pay, the payments are automatically deducted from your Vantage Credit Union checking account on the date you specify. All payments are detailed on your regular monthly statement and can also be viewed using Vantage Online. In addition, you can view your payment history within the EZ Pay program by clicking on the “payment history” icon.
Q: What does EZ Pay cost?
A: It's free! You can pay an unlimited number of bills at absolutely no cost to you..
Q: Are there any special computer requirements to use EZ Pay?
A: To use EZ Pay, you need a computer running Windows 95 or newer, or a Macintosh computer running system 7.6.1 or newer. You also need an Internet connection and a recent version of a web browser that utilizes 128-bit data encryption (the most recent and secure encryption technology available) to protect you.
Q: When are EZ Pay payments processed?
A: All EZ Pay payments are deducted from your Vantage Credit Union checking account and sent to payees once every business day, at around 5:00 a.m. Keep in mind that payments could be deducted before your ACH/Direct Deposit/Payroll Deduction transactions are posted (because we receive ACH/Direct Deposit/Payroll Deduction files from employers at various times throughout the day). So, keep this in mind when scheduling your payments.
Q: Is there a “help” section within EZ Pay?
A: Yes. To access “online help,” click on the question mark icon on the start page within the EZ Pay bill payer program to view more answers about specific bill payer questions.
Q: What payments can I not make through EZ Pay?
A: You cannot make court-appointed payments, payments to foreign payees, or payments to a U.S. Government Agency.
Q: How do I sign up for EZ Pay?
A: If you're already a Vantage Online user, then you can enroll yourself for EZ Pay without completing any paperwork. Just click on the “Bill Payer” link at the top of your screen (it should say “enroll”). Then, read the disclosure carefully, and if you agree with the terms, click “ok.” Once you click “ok,” you can start setting up your payees and using the EZ Pay service! Not a current Vantage Credit Union Online user? To use EZ Pay, you first need a Vantage Credit Union checking account and Vantage Credit Union Online access. You can print the necessary forms from our Web site. To sign up for a Vantage Credit Union checking account, click here and print the Account Card. Then, complete and sign it. To sign up for Vantage Credit Union Online and EZ Pay, click here and print the Electronic Services Agreement. Then, complete and sign it. Mail both forms to: Vantage Credit Union, P.O. Box 4433, Bridgeton, MO 63044. Or, bring your completed and signed forms to any of our branch locations.
Q: How do I access EZ Pay?
A: After you’ve signed up, visit our web site and click on the “Online Banking” link from the home page. This launches the Vantage Credit Union Online Internet Banking program. Enter your account number and password and then click on “Bill Payer” in the upper left corner. It’s that easy!
Q: Once I sign up for EZ Pay, what’s the waiting period for payee set up?
A: As with any bill payer service, you must first set up your payees and have their information verified before you can make any payments. In most cases, payees are set up and verified within three-to-five business days. However, some payees could take longer (up to 14 days). Once the initial set up period has passed and each payee is “active” you can start making payments.
Q: How fast are payments sent to my payees?
A: The time it takes for your payments to be delivered and credited to your payee account(s) will vary. Many payees will receive your EZ Pay payments as early as two business days, while others can take up to five business days. But, as long as you schedule your EZ Pay payments five business days (Monday through Friday) prior to the due date shown on your bill, you are guaranteed they will arrive on time. If for reasons beyond your control, your payment is posted late to your account at the payee, any late fees and/or finance charges you may incur will be removed and/or paid for you. What other financial institution can make this promise?
Q: What if I have a problem with a payment. Who do I call?
A: If you have any problems with payments posting on time, or any other dispute related to a payment made through the EZ Pay service, call us at 314.298.0055 or 800.522-6009.
Q: What is the $5 General Share for?
A: Since each member of Vantage Credit Union is also a part-owner of the credit union, your $5 General Share represents your “share” of credit union membership. As such, you have an active voice in the credit union’s operations. You have the power to nominate and vote for Vantage Credit Union Board members. In addition, you can vote on other important credit union issues that impact the organization. You also have the ability to volunteer and serve the credit union in other exciting capacities which enables you to play an active role in the way your financial institution is operated. You won’t find such opportunities with banks.
Q: What happens if I close my account? Do I get my $5 General Share back?
A: If you should ever terminate your credit union membership, your $5 General Share is refunded to you.
Q: What is a home equity line-of-credit?
A: A home equity line-of-credit is a revolving credit line that can be used for multiple purchases by convenience check. Your credit line is determined by how much equity (ownership) you’ve established in your home. When you apply for a home equity line-of-credit, you are using the equity you’ve established in your home as collateral to borrow the money you want.
Q: What do I need to do to apply for a home equity line-of-credit?
A: Before you apply for a home equity line-of-credit, you should have the following items: a Vantage Credit Union Home Equity Line-of-Credit Application; a copy of your First Deed of Trust; verification of your first mortgage balance (recent statement); a copy of your title insurance; a copy of your current homeowners insurance policy (including mandatory flood coverage, if necessary); a copy of your current property tax assessment; your most recent paycheck stub if not on Direct Deposit/net pay with Vantage Credit Union; and a copy of a Vantage-certified home appraisal (must be 12 months old or newer)
Q: What types of home equity lines-of-credit does Vantage Credit Union offer?
A: With our Home Equity Plan II, you can borrow up to 80% of your home’s value (minus your first mortgage balance).
There are no closing costs (except home appraisals, when required),
which provides substantial up-front savings. View our current rates.
Q: What are Vantage Credit Union’s hours?
A: Our lobby and drive up hours are: Monday, Tuesday & Thursday 9 a.m. – 5 p.m.; Wednesday 10:00 a.m. – 5 p.m.; Friday 9 a.m. – 5:30 p.m.; Saturday 9 a.m. – 12 p.m.
Q: How do I join Vantage Credit Union?
A: Click here to learn how.
Q: How much can I contribute to an IRA?
A: Traditional and Roth IRAs allow contributions of up to $4,000 per year for 2007. In 2008, that limit increases to $5,000. Those age 50 and above can contribute an additional $1,000 to this limit. Depending on your tax filing status, this contribution may allow a full or partial tax deduction. Of course, earnings on your IRA are tax deferred.
Q: Can I withdraw money from my IRA at any time?
A: Funds may be made available at any time, however, a 10% federal penalty may be assessed if the distribution is not qualified as defined by the Internal Revenue Code. Contact your ISG representative for details.
Q: I’m having difficulties paying my bills. Where can I turn for help?
A: Being a full-service financial institution, we're here to help you with all your financial needs, including assisting you with any financial difficulties you may be having. Vantage has teamed up with Accel to offer members free money management and financial education services. For more information, click here
Q: I feel overwhelmed with bills and am considering filing for bankruptcy. I hear filing for bankruptcy will wipe my bills clean. Is filing for bankruptcy a good idea?
A: To use bankruptcy as a short-term solution to your financial dilemma may end up doing you more harm than good. Many myths surround the legal aspects of the bankruptcy issue. Talk with a fair and reputable attorney who can resolve any misconceptions you may have surrounding bankruptcy. It’s important to note that there are very real reasons to pursue the bankruptcy option. These usually do not involve simple unsecured and secured debt, but rather chronic un- or under-employment and/or excessive medical obligations. Note: Recent changes to bankruptcy laws now make you more responsible for any debt you've incurred. If you are experiencing financial difficulties, Vantage has teamed up with Accel to offer members free money management and financial education services. For more information, click here
Q: I understand I have to qualify to join Vantage Credit Union. How do I find out if I’m eligible for membership?
A: All credit unions have a “field of membership,” which says who is eligible to join. To see if you’re eligible to join Vantage Credit Union, click here.
Q: I’m a member of Vantage Credit Union and one of my family members wants to join. Can my family members join?
A: Yes! Since you’re a member of Vantage Credit Union, any member of your family is automatically eligible to join the credit union, regardless of occupation or location of residence.
Q: I’m about to switch jobs. Can I still maintain my credit union membership?
A: Yes! Even if your job takes you out of the state, you can still maintain your Vantage Credit Union membership. At Vantage Credit Union, “once a member, always a member.”
Q: What are organizational accounts and who can open them?
A: We can only open organizational accounts for non-profit organizations associated with school districts. Each request is reviewed on a case-by-case basis. For more information, please contact us at 314.298.0055 or 800.522.6009.
Q: What is Overdraft Protection?
A: Overdraft Protection is a type of “personal protection loan” for your Vantage Credit Union checking account and acts as a “safety net” to keep you from bouncing checks and incurring fees should you overdraw your checking account.
Q: How does Overdraft Protection work?
A: We offer three types of Overdraft Protection: from a personal line-of-credit, from your Regular Savings Account and from Courtesy Pay. If you overdraw your checking account and have the Overdraft Protection Line-of-Credit, funds are automatically transferred from the line-of-credit to cover your clearing checks. There is no fee for the service, but an applicable interest rate applies. You must apply, and be approved, for the overdraft protection line-of-credit, in order for it to become effective. If you overdraw your checking account and have Overdraft Protection from your Regular Savings Account, funds are automatically transferred from your Regular Savings Account to cover your clearing checks. However, the number of transfers that can be completed are limited to six each month, due to Federal Regulation D. Once your Overdraft Line-of-Credit or your Regular Savings can't cover your overdraft, if you qualify, Courtesy Pay will cover overdrafts up to $300 after first deducting a standard NSF fee for each overdraft transaction.
Q: How do I make payments or pay off my Overdraft Protection Line-of-Credit balance?
A: When you signed up for the Overdraft Protection Line-of-Credit, you indicated on the application how you wanted automatic payments to be made. You can choose: minimum payment amount, a set dollar amount, or to pay the balance in full automatically. All automatic payments are taken from your Checking Account on the date you specified on your application. It’s important to note that when you make a deposit to your Vantage Credit Union checking account, we cannot automatically pay off your Overdraft Protection Line-of-Credit balance, unless you tell us to do so. You can always make additional payments to your Overdraft Protection Line-of-Credit balance by using our Internet Banking service, Touch Tone Teller service, or at the teller window at any of our branch locations.
Q: What happens if my Overdraft Protection Line-of-Credit limit is reached and I overdraw my checking account?
A: If this happens, before any outstanding checks or transactions are processed, we will see if you have available funds in your Regular Savings Account to cover the outstanding checks or transactions. If no funds are available in your Regular Savings Account, if you qualify, Courtesy Pay will cover the overdrafts up to $300 after first deducting a standard NSF fee for each overdraft transaction. If the options mentioned above are not available, or have been exhausted, the outstanding items cannot be processed and will be returned. This will create a fee(s) for these items.
Q: What happens if I have the Overdraft Protection from my Regular Savings Account and I overdraw my checking balance but no funds are available in my Regular Savings Account to cover the clearing check(s)?
A: If no funds are available in your Regular Savings Account, if you qualify, Courtesy Pay will cover the overdrafts up to $300 after first deducting a standard $25 NSF fee for each overdraft transaction. If the options mentioned above are not available, or have been exhausted, the outstanding items cannot be processed and will be returned. This will create a fee(s) for these items.
Q: What is the minimum balance requirement for your money market account?
A: We have a $1,000 minimum balance requirement. However, to avoid a monthly service fee, there is a $10,000 daily balance requirement.
Q: How is interest calculated for your money market account?
A: Interest is compounded and credited monthly.
Q: How often can I write checks from the money market account?
A: You can write up to three checks per calendar month from the Premier Money Market Account. Federal Regulation D prohibits you and any joint owner from making more than six (6) transfers or withdrawals each month, from your Premier Money Market Account, by the following means: Pre-authorized or automatic transfer/withdrawal, telephone transfer, Touch Tone Teller transfer, or Vantage Credit Union Online transfer.
Q: What is “Regulation D?”
A: Federal Regulation “D” limits the number of selected savings transactions people can make during a one-month period. This regulation is not Vantage Credit Union-specific. All banking consumers, regardless of where their account is located, must abide by this regulation.
Q: What are the specifics of Regulation D?
A: Federal Regulation D prohibits you and any joint owner from making more than six (6) transfers or withdrawals each month, from your Regular Savings Account, Special Savings Account, or Premier Money Market Account, by the following means: Pre-authorized or automatic (ACH or overdraft protection) transfer/withdrawal, telephone transfer, Touch Tone Teller transfer, or Vantage Credit Union Online transfer, to another deposit account (including checking).
Q: What happens if I make more than 6 Regulation D transfers during a calendar month?
A: If your transactions exceed six per month (as outline above), Regulation D requires us to terminate access devices on your account. (This means you will be unable to conduct savings transfers on your account via pre-authorized or automatic transfer/withdrawal, telephone transfer, Touch Tone Teller Transfer, or Vantage Credit Union Online transfer, until the next calendar month.) After the limit of six Regulation D classified transactions per month are reached, additional Regulation D transfers from your account will not be completed.
Q: Are there any Regulation D classified transactions that are not limited to six during a calendar month?
A: Yes. You can make unlimited Regulation D classified transactions from your Regular Savings or Special Savings Account by any of the following means: transfers to any Vantage Credit Union Loan account, transfers or withdrawals made in person at of our branch locations, or transfers or withdrawals made at an ATM.
Q: I understand Vantage Credit Union awards college scholarships. Can you tell me more about them?
A: Click here for more information about our scholarship program.
Q: What is the Secret Savers Club?
A: Our Secret Savers Club is a membership club for children age 10 and under. The club helps teach kids the importance of saving money as well as provides fun social events and other club benefits.
Q: How do I sign up my child for Secret Savers Club membership?
A: If you are already a Vantage Credit Union member, your child is automatically eligible to join the Secret Savers Club. All you have to do is complete a Secret Savers Account Card and establish a $5 General Share for your child. Simply print the Account Card, complete it and return it, along with a $5 check for the General Share to: Vantage Credit Union, Secret Savers Club, P.O. Box 4433, Bridgeton, MO 63044. Or, you can bring the completed Account Card and $5 check to any of our branch locations.
Q: What are the benefits of the Secret Savers Club?
A: Click here for more information about the Secret Savers Club.
Q: What is Vantage Credit Union’s lender code?
A: 826986-50
Q: How much can I borrow?
A: The dollar amount you may borrow is determined by the school you plan to attend and by government guidelines.
Q: Where do I mail my completed promissory note?
A: Check with your school's Financial Aid Office. Some schools prefer you mail the note to them, and others prefer you mail the note to your lender.
Q: What happens if I don’t go back to school or have difficulty during repayment?
A: Contact the holder of your loan. There are several deferments available.
Q: Are the funds sent to the student or school?
A: Guidelines require the funds go to the school.
Q: Must I be a Vantage Credit Union member to have a student loan?
A: No.
Q: What is the interest rate and terms?
A: Both are determined by the U.S. Department of Education. The rate is variable and changes annually on July 1st.
Q: Does Vantage Credit Union keep the loans or sell them?
A: Stafford and PLUS loans are sold to MOHELA when they enter their repayment period.
Q: Can I refinance my current student loan held by another lender to Vantage Credit Union?
A: No. We do not purchase student loans. We only originate the loans. However, our servicer, MOHELA, handles refinancing of student loans. You can speak with them by calling 636.532.0600 or 800.6-MOHELA.
Q: What is Vantage Credit Union Direct?
A: Vantage Credit Union Direct is a special vehicle lending program which enables you to complete a Vantage Credit Union auto loan application at select auto dealers in the greater St. Louis area. By completing your application at the dealership, you save time because you’re able to purchase the vehicle and receive low financing from Vantage Credit Union at one location.
Q: How does Vantage Credit Union Direct work?
A: Once you’ve located the vehicle you wish to purchase, simply tell the finance person at the dealership that you want to finance it through Vantage Credit Union. Chances are, the dealership participates in the Vantage Credit Union Direct network of dealers. View Vantage Credit Union Direct Dealer Network.
Q: Is there a cost for using the Vantage Credit Union Direct service?
A: There is no service fee for using the Vantage Credit Union Direct service.
Q: What is Vantage Online?
A: Vantage Online is our free Internet banking service which gives you unlimited access to your Vantage Credit Union accounts 24-hours-a-day, from any computer connected to the Internet.
Q: What can I do with Vantage Online?
A: You can: view and print your Vantage Credit Union account balances* and histories (12 months’ worth of history), view and print images of your cleared checks, transfer funds within your accounts (savings** to checking, checking to loans, etc.), download your account information into Quicken and Money, and make a withdrawal (check-by-mail request).
Q: How much does Vantage Online cost?
A: This service is free!
Q: Can I view my Vantage Credit Union VISA account information through Vantage Online?
A: You can’t view your VISA information from inside the Vantage Online service. However, you can view your Vantage Credit Union VISA account information by clicking on the “VISA Account Access” link on our home page.
Q: Is Vantage Online safe?
A: Yes. Our secure computer server (where the transactions occur) is protected behind a state-of-the-art firewall that “hides” and protects the server from unauthorized users. Plus, you must enter your account number and a password to gain access to your accounts. Vantage Online also requires that you use a recent version of a web browser that utilizes 128-bit data encryption (the most recent and secure encryption technology available) to protect you. Finally, when you use Vantage Online, you’ll notice there are no “back” or “forward” web navigation buttons. This prohibits your web browser from temporarily storing the Vantage Online page you last visited (so if a person uses the computer after you, they cannot view your account information).
Q: How do I sign up for Vantage Online?
A: If you already have a Vantage Credit Union checking account, simply click here and print the enrollment form. Then, complete it, sign your name at the bottom, and mail to: Vantage Credit Union, P.O. Box 4433, Bridgeton, MO 63044. Or, you can bring your completed form to any of our branch locations.
If you don’t already have a Vantage Credit Union checking account, you first need to open one. Click here and print the Account Card. Complete this form, sign your name at the bottom and return to us. Then, you need to sign up for the Vantage Credit Union Online service by clicking here. Simply print the form, complete it, sign your name at the bottom, and return to us.
IMPORTANT: The Vantage Online enrollment form asks for an initial password to gain access. Please make note of your password because you are required to change it after your initial session with Vantage Credit Union Online. So, keep this in mind when choosing your initial password.
Q: How do I access Vantage Online?
A: Simply visit our web site at www.vcu.com and click the “Online Banking” link. A window will appear asking you to enter your Vantage Credit Union account number and password. After you enter this information, our system verifies it, and then you’re in! It’s that easy!
Q: Once I sign up for Vantage Online, how fast can I begin using this service?
A: If you open the service at a branch location, you can usually log on for the first time later that day. If you mail in your application to us, it will likely take a few days before you can log on.
Q: How much of my account history can I view using Vantage Online?
A: You can view up to 12 months’ worth of your account history.
Q: How do I report a lost or stolen VISA Check Card?
A: First, call our 24-hour member service hotline at 800.449.7728. Then, call us at 314.298.0055 or 800.522.6009.
Q: I’m interested in getting a VISA Check Card, but I’m hesitant because I’ve heard if I lose my VISA Check Card, or if it’s stolen, I will be responsible for all charges and that my checking account balance could be drained entirely. Is this true?
A: No. As long as you report your lost or stolen VISA Check Card within 48 hours, you are only responsible for the first $50. Since our Check Card is through VISA, the same loss rules apply as a VISA Credit Card. However, it is important that you immediately report your lost or stolen VISA Check Card so you aren’t responsible for more than $50. Failure to report a card loss or theft in a timely manner could result in a higher dollar responsibility for you.
Q: How can I obtain a Vantage Credit Union VISA Check Card?
A: You can obtain the application by clicking here. Simply print the form, complete it, and mail to: Vantage Credit Union, P.O. Box 4433, Bridgeton, MO 63044. Or you can bring the completed application to any of our branch locations.
Q: Can I get cash with my VISA Check Card?
A: Yes! You can use your VISA Check Card at ATMs worldwide to get cash. You will receive a PIN in a separate mailing within days of receiving your card. You can also get cash back at many merchants and stores by using the card as a point-of-sale transaction (by entering your PIN at the point-of-sale machine).
Q: How can I pay for purchases with my VISA Check Card?
A: You can pay for goods and services anywhere VISA is accepted. Simply present your card to the cashier and they’ll run the transaction for you. Depending on the store or merchant, they may ask you “debit or credit.” If they ask you this question, say “credit” and once the transaction is run, you’ll sign a receipt just like you would with a credit card. Except the dollar amount is deducted from your Vantage Credit Union checking account.
Q: I tried to use my card to pay for groceries, but the store said the card wouldn’t work because the network was down. How else could I have paid for my groceries instead of writing a check?
A: If you usually pay for items using your VISA Check Card as a point-of-sale transaction (by entering your PIN), you should try the quicker and easier way to pay with the VISA Check Card: by signing a receipt. Here’s how: Next time you’re at the grocery store, gas station or any other place VISA is accepted, if the cashier asks you “debit or credit?” when you present your card, say “credit.” The cashier will run your transaction through the VISA system (rather than the point-of-sale system), which is a separate network. The transaction will still debit your checking account the exact same way as the other method, except you sign a receipt instead of entering a PIN.
On a related note: merchants such as grocery stores and large discount chains are known to practically “force” people who use Check Cards to use the PIN-based (point-of-sale) system. The reason? Because PIN-based transactions MAKE the merchant money. However, credit-based transactions COST the merchant money. So, whenever you’re asked “debit or credit” the next time you use your Vantage Credit Union VISA Check Card, say “credit.” The transaction is the same to you since the purchase is deducted from your Vantage Credit Union checking account (except you sign a receipt instead of entering your PIN), plus you can help save the credit union money on the transaction.
Q: What does the Vantage Credit Union VISA Check Card cost?
A: There is no cost to sign up for our VISA Check Card and there is no annual fee.
Q: I’ve forgotten my VISA Check Card PIN. Can I get a new PIN?
A: Yes. Just bring your card to any of our branch locations. We can re-PIN your Vantage Credit Union VISA Check Card for free.
Q: Can I access my Regular Savings Account with the VISA Check Card?
A: Yes.
Q: I’ve thought about getting a VISA Check Card, but I’m concerned about not keeping track of all the receipts. Is there any easy way to keep track of my transactions?
A: Yes. Every transaction you make with the Vantage Credit Union VISA Check Card is itemized on your monthly statement. Plus, if you want to view your transactions in a more timely manner, simply use Vantage Online, our free Internet Banking service, to view your transactions. You can view up to six months’ worth of information through this service.
Q: Why does the credit union charge $0.25 each time I use my Vantage Check Card for a PIN-based transaction?
A: Because expenses associated with offering PIN-based, or "Point-of-Sale" (POS) transactions have recently increased for the credit union, a fee of $0.25 has been added to each POS transaction to help offset the increased expense. HOW TO AVOID THIS FEE: When paying for purchases with your VISA Check Card, sign the receipt, rather than enter your PIN.
Q: How do I report a lost or stolen Vantage Credit Union VISA Credit Card?
A: First, call our 24-hour member service hotline at 800.449.7728. Then, call us at 314.298.0055 or 800.522.6009.
Q: I’m interested in getting a VISA Credit Card, but I’m hesitant because I’ve heard if I lose my VISA Credit Card, or if it’s stolen, I will be responsible for all charges. Is this true?
A: No. As long as you report your lost or stolen VISA Credit Card within 48 hours, you are only responsible for the first $50. However, it is important that you immediately report your lost or stolen VISA Credit Card so you aren’t responsible for more than $50. Failure to report a card loss or theft in a timely manner could result in a higher dollar responsibility for you.
Q: How can I obtain a Vantage Credit Union VISA Credit Card?
A: You can apply online by clicking here. Or you can apply at any of our branch locations. Or, call 314.298.0055 or 800.522.6009 to start the application process.
Q: Can I get cash with my VISA Credit Card?
A: Yes! You can use your VISA Credit Card at ATMs worldwide to get cash. You will receive a PIN in a separate mailing within days of receiving your card. Keep in mind any cash advances you make with your Vantage Credit Union VISA Credit Card will begin accruing finance charges immediately.
Q: Does Vantage Credit Union offer convenience checks with their credit cards?
A: Yes. We offer free VISA Convenience Checks, which are perfect for consolidating other higher-rate debt to your Vantage Credit Union VISA Credit Card. To order these checks, simply call 314.298.0055 or 800.522.6009.
Q: I’ve forgotten my VISA Credit Card PIN. Can I get a new PIN?
A: Yes. Just bring your card to any of our branch locations. We can re-PIN your Vantage Credit Union VISA Credit Card for free.
Q: What should I do if there is an error on my VISA Credit Card statement?
A: Please describe in writing why you believe there is an error on your statement. Please provide as much detail as possible. Send the letter to address indicated on your statement under “Questions.” You will receive a response within 10 business days informing you either how the error was corrected, or that Vantage Credit Union is still researching the disputed transaction, or why the disputed transaction is correct. For more information, please refer to the reverse side of your statement under the “In case of errors or inquiries about your bill” section.
Q: How can I get my credit limit increased?
A: Simply call us at 314.298.0055 or 800.522.6009 and ask to speak with a loan representative. They’ll ask you a few questions and give you answer to your request quickly.
Q: Can I view my VISA Credit Card balance and history online?
A: Yes, you can view your Vantage Credit Union credit card information online, including 3 months’ of history, recent payments made, next payment due date, and more information. From our home page, click the “Credit Card Access” link to enroll and begin viewing your information. You can also access your account(s) through the Vantage Home Page at the link at the top of the page, "Access Your Accounts."