Posting Comments
In the short time our new web site has been live, we've received a fair amount of feedback in the form of comments to our articles and blogs. Keep the comments coming -- after all, this site is for you and we value your feedback!
Those of you who have posted comments probably realize there is a delay for when your comments appear. This delay is intentional for a variety of reasons. But, please do not include any personal account information (i.e. account numbers, SS #, etc.) in your comments. If you have a specific question or comment regarding your account, please call us or visit a branch.
We realize this new web site is a fairly radical departure from our old (and outdated) site. Not only does it look completely different, but there are new functions and changes that will take some time getting used to. Tell us what you like and dislike (we can take it)! Your comments are taken seriously and will help us enhance your credit union's site going forward.
VantageCU Twitter Feed
- BBB Advises Consumers To Get Census Facts Before Giving Out Personal Information: http://ow.ly/1n0hx — 2 hours 4 min ago
- New vcu.com post: Should You Pay Off Your Mortgage Early? - Bills, bills, bills! And the biggest budget buzz saw us... http://ow.ly/16OJXt — 4 hours 54 min ago
- The Enterprise Spring It On car sales event begins today! We'll make your 1st 2 payments, plus get $500 over KBB: http://ow.ly/1ldFU — 1 day 2 hours ago
- Vantage members can now get special discounts from Sprint Nextel. Good for new AND existing customers. Check it out! http://ow.ly/1ice3 — 4 days 3 hours ago
- New vcu.com post: What To Do With That Tax Refund - So your electronic fairy godmother (or if you still prefer snai... http://ow.ly/16Ksil — 1 week 1 day ago
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Upcoming Events
- March Enterprise Car Sales Event(Now)
- 52nd Annual Meeting(22 days)
- Credit Union Shred Day(39 days)
- Quest For Education Golf Tournament Fund-raiser(86 days)
This credit union is federally insured by the National Credit Union Administration.
Comments
I find it rather inane that I get the popup that tells me that the VCU page is not VCU's page and that to get this point to make a comment I am now on my sixth popup.
This is VCU page and content. The design of this site is very poor. I realize the need for security, but to have a popup message telling me that this not VCU's site when I look up VCU's hours at the VCU site is just poor planning
The only time you will get the warning pop up is when you are clicking a link that is redirects outside the VCU.COM domain. This includes images and URL's that may appear embedded in our pages.
In Bill Pay, the confirmation message apprears on the screen as if it is greyed out. This makes it almost impossible to read and determine any errors. There is a simple fix.....darken the font. I've complained several times and haven't seen any results. When might this be addressed?
Also, I don't appreciate the additional lag time in getting payments to my creditors. (Nor am I happy about being hit up for additional, sizable fees to get the turnaround time that was standard with EZ pay.
I've been told that this extra lag time caught you people by surprise. Where was your due diligence? With all due respect, I'd expect this kind of thing from a bank, but not you folks
Kev Berry
I am very disappointed with the direction the technical design team went with this website. I normally do not participate in this type of feedback mechanism but when I saw what VCU did with an interface that I have to use, I got mad.
There was no consideration given to those customers that still have to live with 56K dial up. You are using Flash to advertise your services. Besides being unnecessary fluff it unnecessarily eats up my bandwidth. I can't stand it when it takes several minutes to load up a web page. There are other ways to communicate your services and studies show that most people ignore this type of advertising and are even annoyed by it.
Using video as the only help medium is another bad decision. I don't have apple quicktime installed on my computer. I don't necessarily want it installed on my computer. When I went to download it, I saw it was 20Mbytes large. Do you have any idea how long it takes to download 20 Mbytes on 56K? Obviously not or you don't care, pick one.
I noticed on your login page, you have purchased some sort of keystroke analysis program that is going to be used to determine if I am me. I seriously doubt this application will work as advertised. The danger here is that if it prevents me from accessing the web site, you will loose me as a customer and I have been one since 1986.
I read another comment on this site stating you were going to be installing really cool stuff in the future. My response to that is "VCU is a financial institution not Facebook". I come to this site to deal with personal finance. I want to do it quickly. I am here to do work and I do not want to be annoyed with cutsie or fluff.
The bottom line here is that I do not have a good feeling that VCU is making good financial decision when they make such poor decisions regarding the public face they put on their website.
Thank you for your comment.
We did consider dial-up. The amount of bandwidth that the new online banking utilizes is about the same as the old site. Chances are you're probably going to the new Vcu.com site which does utilize more bandwidth than our old website did. I would recommend that you bookmark the new URL for the online banking system. If you still experience some slowness please call us and our technical support staff should be able to help you improve your experience.
You do not need quicktime. The video should play within your FLASH player. However, given that you are dialup - chances are you will experience some delays. You should not have to download the actual video files. The site should be able to stream them down to your computer.
The keystroke dynamics do indeed work. However, the keystroke dynamics is just one of three types of security factors that we utilize within the site. All of which are designed to PROTECT you not PREVENT you from accessing the system. If you can't access our system, I hope you chat with one of technical support staff and they should be able to assist.
Finally, I assure you that we're not out to be the next Facebook. However, we do like the idea of being able to communicate with members like you. Our services will continue to enhance this ability.
I received EXCELLENT service when I called in! The young lady's name was Ashley and she was VERY helpful and nice! She answered all of my questions and even brought up some points I hadn't considered. When I called other places, they acted like they didn't need or want my business, but Ashley was excited to help me! I feel that she's more than some Insurance Agent, she's someone I can feel like I trust with my future.
Thanks Ashley and keep up the GREAT WORK!
I am still in mourning with the closure of my Creve Coeur branch! It took me a long time to accept VCU when you changed from EECU.
I'll get used to the new web page. It will take some time to learn where everything is. My one complaint so far is the separate screens for rates. I would like the deposit rates and the money market rates to be on the same screen. I don't like having to open 2 screens to check the rates when they change.
I really like the new website. It is very user friendly so far and it looks great!
Thanks for the feedback! We're very happy you like our new site.
I think its great! CHANGE IS GOOD! I was getting a little bored and tired of the old websity. It is very friendly and easy. You know there will alway be someone that has something negative to say but keep up the good work!!!!!!!! I love Vantage Credit Union!
We too were growing a bit weary of our old public site -- lots of things have changed here over the years, but the web site had not. So, an overhaul was long overdue. I'm glad you like it! Thank you for your feedback.
Hi! I was very excited to see your new site and think you all have put together an excellent interface and design that is easy to navigate and informative. I like the log-in at the top because that's becoming a standard for web pages. The left side nav is short and sweet and leaves plenty of room for front page, no-need-to-click content. I work with web pages daily as a content developer and have also worked in marketing, so when I see sites that are well planned I have a lot more confidence in the organization and its people.
Thank you for taking the time and effort to put together a web site that is helpful, informative, fun to view and definitely ahead of its times....Keep up the great work!
@Phyllis:
Thank you for your kind words, we appreciate it. We're trying to "get with the times" with our "e-channel" and are happy to get this first big push live on the public site. Expect lots of very exciting new features coming soon, especially for secure transactions! See Cam's response to Mac's comments from earlier today.
Dead beats need to pay there bills unless they have lost their jobs
This new interface is not very convenient. I am a computer technology and programming student, and I can navigate my way around the computer and window environments. However, I need to make a very important transfer and I can't even find the link to log into my account.
On the home page, look on the left side of your screen under "My money" and you'll see the "MyVantage Accounts Login" link. When you click on this link, our online banking login page appears. Here's another way to navigate to your accounts: at the top of the home page you'll see a series of text links. Click on "Log On" and this also takes you to our online banking login page. Finally, as you're trying to find things on our site, take advantage of the "Search" function located at the top of the screen -- it's very helpful.
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