MyVantage Enrollments Update

MyVantage enrollment continues into week three. Statistics to date:

Number of active accounts:    23,542
Number of members who successfully auto-enrolled:   19,894
Number of e-statements: 24,767

Why is the last statistic such a great success? Because it’s a faster, safer, more efficient way for us to provide your statements. Not to mention, it saves the credit union a lot of money on printing and postage, and, statements remain viewable and available to you indefinitely. The number of e-statements listed above is an increase of 171% over our original number of e-statement enrollees, definitely a step in the right direction for Vantage!

Members who use Quicken/Money to manage their finances:  we have fixed the issue which was resetting your Quicken/Money PIN and locking you out when trying to access your account information. However, if you experience any further issues, please let us know so we can help you.

One final update for members who were previous EZ Pay Bill Payer users: we have successfully implented a way for you to view six months worth of your old payment history from the EZ Pay Bill Payer system!  Once you're enrolled in our new MyVantage Accounts, click on the "go to this account" button. On the top menu bar, then click on "Bill Pay" and you'll see the "EZ Pay History" link directly below. Click on "EZ Pay History" and all your bill payment history for the past six months will appear. 

For those members who have never tried managing their accounts online, take a look at what MyVantage Accounts has to offer…

As you can see, you have much more flexibility in the way you choose to view and manage your accounts. Plus, you now have online chat capabilities and secure messaging if get stuck and need help with your accounts, and more features (such as online deposits and mobile banking) will be coming with future releases.

Why not enroll today?
You’ll need to provide two validating pieces of information out of four options provided. We’ve heard feedback that some of the answers may be more difficult for some to remember, so here are the questions so you can prepare for enrollment.

1. Last 6 digits of ATM or Debit Card
2. Date of Birth of the Primary Member
3. Current Balance in Regular Savings Account
4. Year Account opened

Pleaes note that the date of birth requested is that of the PRIMARY member of the account. So joint owners, make sure you don’t enter your own birth date here. If you don't know the answers to some of these questions, we will be able to help you once we validate your identity.

If you were an EZ Pay Bill Payer User…
Your payees and all scheduled payments should have automatically transferred into our new MyVantage Bill Pay system. Therefore, any payments that were scheduled to be made between April 9 and April 12 should be made today by the new system unless you chose to cancel those scheduled payments ahead of time.

As always, please let us know if you have any questions after you view our screencasts. We want you to be as prepared as you can be for your new MyVantage experience!