We’re improving the way we do business, and a brief conversion period will have some services unavailable and all branches closed for a three-day period:
April 30-May 2, 2016
Have you ever interacted with Vantage and heard the term core data processing system? Probably not, and that’s no surprise–it’s transparent to most members. But make no mistake, this system is the central nervous system of the credit union, it affects members and credit union employees alike.
Our core data processing system acts as the brain of our technological operation. It centralizes how we interact and do business and allows us to adapt to the evolving needs of our members. It’s imperative that this system contains the most up-to-date technology available, which is why we are undertaking a conversion that will upgrade our current system and allow us to serve our members more efficiently for decades to come.
In an attempt to minimize inconvenience for members during this conversion, it will take place over a weekend.
Our live conversion process will begin after the close of business on Friday, April 29, 2016, and will continue until the open of business on Tuesday, May 3, 2016.
During this time, all Vantage branches will be closed and many credit union services will be unavailable. Please note the following and make plans accordingly.
What you WILL NOT be able to do during this brief time period:
- Use any Vantage branches; all locations will be closed
- Access your account(s) or complete any transactions through the eBranch or mobile app, including bill pay
- Bank by phone using automated phone access or contact the phone center
- View your account balance(s) via ATMs
What you WILL be able to do:
- Use your Vantage MasterCard credit and debit cards
- Make deposits/withdrawals via ATMs (funds deposited may not be available until Tuesday, May 3)
- Apply for a vehicle loan through dealers in our Direct Dealer Network
- Access vcu.com (but not log in to your account)
All services will again be available, and all branches will re-open for regular business, Tuesday, May 3, at 9:00 a.m.
What can you expect after the conversion?
Our new system will provide improvements many members will never see, yet it will benefit all. They include increased efficiency in processing transactions (shorter time in lines), check proofing at the point of transaction (reducing fraud), identifying services that best fit a specific member’s needs (saving money), and much more.
In addition, to help avoid confusion and better manage your funds, automated transfers will happen every day of the week (rather than just Monday-Friday). For example, currently if your payment/transfer falls on a Saturday/Sunday the transaction is made on the Friday before. After the conversion, a payment/transfer will happen the day it’s scheduled.
What do you need to do to prepare?
Because a number of services will be unavailable during this brief conversion period, it’s very important that you look ahead. We recommend that you schedule your normal online activities (set up bills to pay, check on balances, etc.) before the close of business on Friday, April 29.
If you need to speak with a Vantage representative about a pressing matter, please do so before the close of business April 29; they will be unavailable to speak with you again until Tuesday, May 3.
Note the above bullet points listing what you will not be able to do, and make the plans necessary to take care of any business involving those services before the close of business April 29.
This type of conversion is a major undertaking for any financial institution, but its short-lived inconvenience will be well worth the effort for years to come. Thank you for your patience and cooperation as we make this very important transition!
If you have additional questions about this core conversion, please refer to our FAQs, or call us at 314.298.0055 or 800.522.6009.
Please note: Those members who normally only receive a statement at the end of each quarter will also receive a statement at the end of April.